The following information is provided to help you make the best use of our Medical Practice and facilities, and to allow us to be as helpful as possible to all our patients.
-
Appointments
Phone appointments can be made from 9AM each day, just call 03 566 9090 or Online at VENSA.
When making an appointment, please:- Where possible, plan ahead of time
- Indicate clearly your name, address and file number (if known)
- Advise if more than one family member will require an appointment at this time
- Give us an indication of the problem, While this is kept confidential this will help us allow the provision of extra time
Staff endeavour to be on time, but at times due to the workload being unpredictable, there can be delays.
Your patience is appreciated but if you have concerns discuss this with the Reception Team.
Other useful numbers- Healthline, for health information: 0800 611 116
- For Emergencies, Dial: 111
Cancellation & Missed AppointmentsA cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling or arriving more than 5 minutes late. In either case, we will charge the patient a $25
For new patients’ first appointments, a no-show or late cancellation will result in a full charge of the new patient fee. This fee may be waived at our discretion for emergency reasons.